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NEOKNET Wireless Internet Service Provicer Pryor Ok

Wireless
Internet Service

 

Frequently Asked Questions

Here are answers to questions that frequently are asked about wireless Internet access with services like NEOKNET:

The Wireless Service
What is Wireless Broadband technology?
How fast is it?
What is your current coverage area?
How secure is Wireless Broadband Technology?
How does Wireless compare to Cable and/or DSL?
Is wireless reliable?
Will cell phones or cordless phones interfere with NEOKNET Wireless?
Can weather affect the wireless Internet signal?
Do I need a clear line of sight to a NEOKNET Wireless network antenna to receive service?
Is Wireless the same as "satellite" Internet?

The Installation
What equipment is needed?
Is there any wiring involved with the installation?
How long will it take to install?

Your Wireless Account
Do I need to sign a contract?
Do you provide email accounts?
How much does it cost?

Use of the Service
Does it matter which web browser I use?
Can I connect more than one computer to my wireless service?
Do I have to change my Internet Service Provider (ISP) and email address?
Is Internet access unlimited?

For Even More Information
Can you host my domain name?
How do I schedule a site survey?
Where can I learn more about broadband wireless technology?


The Wireless Service

1) What is Wireless Broadband technology?

Wireless Broadband brings high-speed Internet into your home or business using radio waves instead of a phone line or cable TV line. NO PHONE LINES, NO SATELLITE OR CABLE TV LINES NEEDED!

NEOKNET's Wireless Broadband is "always on". There is no need to dial-in.

2) How fast is it?

Our basic service level (512Kbps) is ten times the speed of dial-up. At this time we curently have 2 plans. – all with the added benefit of never having to "connect." NEOKNET’s wireless broadband speeds compare favorably to DSL and cable speeds.

If you need faster speeds to the Internet or need to connect several locations, custom packages are available - just ask.

3) What is your current coverage area?

Check out the Coverage Area by clicking here. NEOKNET’s first Wireless Point of Presence (“WPOP”) has been established in central Mayes County.

In the near future we will be adding additional WPOPs. Our long-range plan is to possibly expand our coverage throughout Northeast Oklahoma.

4) How secure is Wireless Broadband Technology?

Wireless is as secure as the Internet itself. Because important personal data like credit card numbers are usually encrypted when you order something on the Internet, that same data will travel our network encrypted. In addition, NEOKNET uses proprietary wireless encryption on all of our radio links.

Our radios come with firewalls built in as well.

5) How does Wireless compare to Cable and/or DSL?

Wireless Internet access is more affordable than most broadband options. Especially when you consider that no additional phone lines are necessary.

Cable is frequently oversubscribed, meaning that the cable company doesn't use enough high-speed connections to the Internet backbone for the number of users on their system which causes Internet access to slow down.

DSL depends on existing telephone wire.

As with any service, the larger number of users on line at anytime, the greater the likelihood the overall speed of service will diminish.

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6) Is wireless reliable?

Yes. Our wireless network has been designed to provide reliable wireless data connections to the areas we service. By design, weather conditions DON’T affect our wireless data network.

7) Will cell phones or cordless phones interfere with NEOKNET wireless service?

Cell phones and 900MHz cordless phones have no impact on NEOKNET service because they operate in a different frequency range.

Any device such as a phone, or baby monitor that operates at 2.4GHz may possibly cause interference, but not to the extent that you would notice. Also, the NEOKNET antennas are mounted on the roof. Other equipment that operates in the 2.4GHz range is generally used in the home and has lower power.

8) Can weather affect a wireless Internet signal?

Generally - No. The only time you could experience any type of minimal signal loss would be during a very heavy rainstorm. Speed may decrease slightly during torrential downpours of 6" per hour or more. Luckily, this type of rain is very rare in our coverage area. Wireless links are not affected by fog, smog, snow or non-torrential rain. The type of system we use has successfully operated in rainy, tropical areas with no significant degradation of service.

However, NEOKNET does depend on electrical service in order to work.  If severe weather leaves you without electricity, you will be unable to connect to the Internet.

9) Do I need a clear line of sight to a NEOKNET Wireless network antenna to receive service?

You do need what is called a "radio line of sight." Radio line of sight differs slightly from visual line of sight. Our signal can pass through various types of buildings and obstructions, (depending on your distance from a NEOKNET network antenna), so you may be able to get service even if you can't see the antenna.

10) Is Wireless the same as "satellite" Internet?

No. Wireless uses ground-based antennas to transmit data to your location.

Satellite systems have higher "latency" (the time it takes data to travel between two points) since the data has to travel from your location up to the satellite 22,300 miles over the equator and back down to the Internet. This can make surfing seem sluggish and video conferencing and gaming unbearably slow.

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The Installation

11) What equipment will be needed?

NEOKNET's CPE antenna is a Wireless Broadband Subscriber Module only 11.75" square. It is mounted on the roof, eves, or attached to a chimney. The antenna has an embedded radio that converts the signal to regular Ethernet. An outdoor Ethernet cable is then fed into the building to the "D-Mark". From the "D-Mark" one computer or a LAN with multiple computers can be connected.

12) Is there any wiring involved with the wireless installation?

Yes. The wireless portion of the connection is from the NEOKNET network antenna to the roof of your building or home. An outdoor Ethernet cable runs from the antenna on your roof into the building to the "Demark". From the "D-Mark" one computer or a LAN with multiple computers can be connected.

13) How long will it take to install?

Once a site survey is completed to verify your site for wireless, the installation is usually completed within 5-10 working days. The actual on-site installation time can vary from 1 to 4 hours depending on the circumstances.

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Your Wireless Account

14) Do I need to sign a contract?

Yes. NEOKNET wireless requires an 18 month service contract

15) Do you provide email accounts?

Yes. An email account is included with our basic plan. Additional addresses are also available.

16) How much does it cost?

Prices start at $34.95 per month. Click here for full pricing.

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Use of the Service

17) Does it matter which web browser I use?

Any standard browser like Netscape Navigator or Microsoft Internet Explorer will work with our system. Since the wireless network relies on the same protocol as the Internet, TCP/IP, any program designed for use on the Internet can be used on the NEOKNET network.

18) Can I connect more than one computer to my wireless service?

Yes. NEOKNET brings the service into the "D-Mark" point and from there you may connect your LAN connection to several computers. The NEOKNET service cannot, however, be resold.

Please note - The connection sharing is limited to one organization at one location.

19) Do I have to change my current Internet Service Provider (ISP) and email address?

Yes. However, an email account is included with a standard NEOKNET wireless account. If you want to keep your old email address, you can either configure your email client to continue to use your old address, or you can have your current ISP forward all your mail from your old address to your new one. There will probably be an additional fee from your current ISP for this service.

20) Is the Internet access unlimited?

Yes, it is unlimited access. In addition, wireless Internet is a full-time always on connection; your computer is connected 24 hours a day, 7 days a week.

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For Even More Information

21) Can you host my domain name?

Yes. NEOKNET is now offering domain hosting. Please contact our office @ (918)824-4446 for more information

22) How do I schedule a site survey?

Go to our wireless contact page to send us a site survey request.

23) Where can I learn more about broadband wireless technology?

Additional information about broadband wireless technology can be accessed at the following web site: The Wireless LAN Association - http://www.wlana.org

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NEOKNET, LLC
(a wholly owned subsidiary of Advanced Automation, LLC.)
301 W Graham, Pryor, OK 74361
Voice: 918.824.4446  ·  Fax: 918-825-2028

NEOKNETSM is a servicemark of Advanced Automation LLC.